sanbet Terms of Use

We at sanbet operate a gaming and sportsbook platform available in select jurisdictions where applicable law permits. When you create an account and use our services—placing wagers on Liga 1 fixtures, Piala AFF tournaments, Champions League matches, or accessing our live-dealer tables—you enter into a binding agreement with sanbet. These terms set out your rights, our obligations, and the conditions under which we provide access to our platform.

Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers through mobile banking, local payment, online payment, and e-wallet virtual accounts. We require identity verification (KYC) before your first withdrawal. Settlement of wagers follows official league and tournament outcomes; we do not settle ahead of official confirmation. Our services are available only where local law permits; users are responsible for verifying compliance with their jurisdiction's law.

This document outlines account conditions, deposit and withdrawal procedures, bonus terms, dispute resolution, and jurisdiction notice. By accessing sanbet, you acknowledge and agree to these terms in full.

Your sanbet Account and Access Conditions

When you open an account on sanbet, you represent that you are of legal age in your jurisdiction and that your access and use comply with all applicable local laws. We do not offer our services in jurisdictions where online wagering is prohibited. If we determine that you are accessing sanbet from a restricted region, we may suspend or terminate your account without notice.

Your sanbet account is personal and non-transferable. You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorized access, reset your password immediately via the login page or contact our support team. We are not liable for unauthorized activity if you fail to secure your credentials or notify us of compromise.

We reserve the right to verify your identity, request documentation, and conduct Know Your Customer (KYC) checks before your first withdrawal. If you fail to provide accurate information or deliberately obscure your identity, we may close your account and forfeit any balance. Our KYC process is mandatory under our compliance framework and is not optional.

Key account conditions

You must be of legal age and comply with your jurisdiction's laws to use sanbet.
Your account credentials are your responsibility; keep your password secure.
KYC verification is required before your first withdrawal and is non-negotiable.
We reserve the right to suspend accounts from prohibited jurisdictions without notice.

Deposits, withdrawals, and payment processing

On sanbet, we accept deposits through multiple payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers to our virtual accounts (mobile banking, local payment, online payment, e-wallet). When you initiate a deposit, the payment processor handles the transaction. E-wallet deposits typically reflect within minutes; bank transfers clear on standard banking timelines (same business day during banking hours, next business day otherwise). We do not control payment-clearing speeds; these depend on your bank and the receiving institution's processing windows.

Once funds land in your sanbet wallet, your balance is immediately available for wagers across all our markets: Liga 1, Piala AFF, Champions League, live-dealer tables, and slot games. Your balance is unified; you do not maintain separate wallets per sport.

Before your first withdrawal, we conduct KYC verification. We collect your full name, date of birth, government ID number, and residential address. This information is encrypted, stored securely, and shared only with regulated payment partners bound by confidentiality agreements. Once verified, you can request withdrawals to any linked payment method. Our anti-fraud team reviews each withdrawal request; processing times vary but typically range from several hours to 1-3 business days depending on your payment method and review queue. We do not guarantee fixed withdrawal timelines.

Deposits are non-refundable once credited to your account; however, if a deposit fails to credit after payment confirmation, we investigate and either credit your account or process a refund to your payment method.

Wagers, Settlement, and Dispute Resolution

We settle wagers according to official outcomes from league bodies and tournament organizers. For Liga 1 matches, we reference official match data; for Piala AFF fixtures, we use the official tournament scoresheet. If a match is postponed, we hold wagers open until the match is rescheduled and played. If a match is abandoned, cancelled, or not completed as scheduled, we apply the relevant league rulebook. Ambiguous cases result in a refund to your account.

Settlement occurs within a standard window following official result confirmation. We do not settle wagers before official league announcement. If you believe a wager has been settled incorrectly, contact our support team with your ticket number, match details, and supporting evidence. We investigate disputes within 5 to 10 business days and correct any errors we identify on our side. If a dispute hinges on a judgment call from the league (offside, handball, etc.), we defer to the official ruling and do not overturn settlement.

Bonus terms, where offered, carry specific conditions including turnover requirements, minimum odds, and expiry dates. We display these conditions at the point of offer. You are responsible for understanding bonus terms before accepting them. Bonus funds may not be withdrawn as cash; they are subject to the stated turnover requirement before conversion to withdrawable balance.

Settlement timing: Wagers settle after official result confirmation; we do not settle before league announcement. Typical windows are within hours of final whistle.
Postponed matches: Wagers remain open; settlement occurs once the match is rescheduled and played. No refund is issued simply because a match is postponed.
Abandoned matches: We apply the relevant league rulebook (e.g., goals up to injury time count). Ambiguous cases result in account refund.
Bonus turnover: Bonus funds carry a turnover requirement (e.g., 3x bonus amount at minimum odds). Unmet turnover results in forfeiture at bonus expiry.

Our sanbet Data Protection and Privacy Commitment

We handle your personal information (name, ID, address, payment method) under data-protection principles. Your data is encrypted at rest and in transit (SSL). We do not share your information with third parties except as required for payment processing or legal compliance. Payment partners (DANA, e-wallet, mobile banking, local payment) handle card and wallet data according to their own security protocols; we do not store card numbers on our systems.

You can request a download of your personal data and transaction history through your account settings or by contacting support. We provide portable data exports within a standard window (typically 5-10 business days). If you close your account, we retain certain records for regulatory purposes (e.g., transaction history for compliance) but delete personal data subject to applicable retention laws.

Jurisdiction and service availability

We operate sanbet only in jurisdictions where applicable law permits online gaming and sportsbook wagering. Our services are not available where such activity is prohibited. Users are responsible for verifying that their access to and use of sanbet comply with their local law. We are not liable for users who access sanbet from restricted jurisdictions; such access is entirely at your risk.

During regional holidays (Idul Fitri, Idul Adha, Imlek), bank processing times may extend, and support response windows may lengthen. We do not guarantee service availability during these periods but endeavor to maintain operations.

If you have questions about these terms, dispute a settlement, or require support accessing your account, contact our team via email or the in-app help portal. We review submissions and respond within available service windows. Our support team does not guarantee instant resolution but prioritizes urgent issues (account lockout, fraud concerns) over routine inquiries.

Liability and limitation

We provide sanbet "as-is" without warranty of uninterrupted service or error-free operation. We are not liable for technical disruptions, payment-processor delays, or third-party payment failures. We are not liable for losses arising from unauthorized account access if you failed to secure your credentials or enable available security measures (two-factor authentication, where offered). You acknowledge that all wagers carry risk; by using sanbet, you accept that losses are possible and that we cannot guarantee profitability or specific outcomes.

Your sole remedy for disputes is our internal resolution process; we do not accept claims or litigation outside our dispute-resolution framework. Any legal proceedings must be brought in the jurisdiction where sanbet operates, subject to applicable law.

Summary and Final Note

These terms govern your use of sanbet. By creating an account, you accept these terms in full. We reserve the right to update these terms at any time; continued use of sanbet after updates constitute acceptance. Our services are available only where local law permits. Users are responsible for verifying compliance with their jurisdiction's law before accessing sanbet. If you have questions or disputes, contact our support team; we will work to resolve issues fairly and transparently.