sanbet Casino & Sportsbook Data Care

This page describes what we collect when you use sanbet and how we keep that data protected. We at sanbet operate a gaming and sportsbook platform available in jurisdictions where applicable law permits. When you create an account, place wagers on Liga 1 or Piala AFF matches, access our live-dealer tables, or deposit via DANA, e-wallet, mobile banking, or bank transfer, you share personal information with us. We handle that data under strict encryption, limited-access protocols, and contractual commitments to payment partners and regulatory bodies.

Our data-handling practices reflect three commitments: first, we collect only information necessary to verify your identity, process payments, and settle wagers; second, we encrypt personal data at rest and in transit; third, we do not sell your information to marketing firms or data brokers. This policy sets out what we collect, how we use it, who can access it, your rights to request or delete data, and our data-retention schedules.

If you have questions about your data or wish to request a portable copy of your personal records, contact our team via the channels listed at the end of this page.

What We Collect When You Use sanbet

We collect data in three categories: account registration, payment processing, and behavioural activity.

Account registration and identity verification

When you open a sanbet account, we collect your full name, email address, date of birth, phone number, and residential address. We store this data encrypted on our servers. Before your first withdrawal, we conduct Know Your Customer (KYC) verification: we request a government-issued ID (passport, national ID, driver's licence) and may ask for a utility bill or bank statement to confirm your address. We scan and securely store these documents. Our compliance team accesses this data only to verify eligibility and meet regulatory obligations. We do not share identity documents with third parties unless required by law or court order.

If you update your profile (change address, update phone number), we log the change and store both the old and new values for audit purposes. This history is retained for our compliance records.

Payment and transaction data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer to mobile banking, local payment, online payment, or e-wallet virtual accounts, we record the payment method, amount, timestamp, and transaction ID. We do not store your card numbers, e-wallet passwords, or bank credentials on our servers. Payment processors (mobile banking, local payment, online payment, etc.) handle sensitive payment data according to their own security protocols. We only see a token or reference number after the transaction clears.

Withdrawal requests are logged with the same detail: amount, destination payment method, request timestamp, and approval/denial status. We retain these records for 5-7 years to comply with financial-reporting regulations.

Wager and activity data

We record every wager you place on sanbet: match or game ID, odds, stake, result, and settlement timestamp. This data helps us detect suspicious patterns (rapid large bets, coordinated multi-account activity) and fraud. We also log your login timestamps, IP address, device type, and browser version each time you access the platform. This allows us to spot unauthorized access and alert you if suspicious activity occurs.

We track which markets you access (Liga 1, live-dealer roulette, Aviator slots, Mobile Legends esports) to understand user preferences and improve our platform. We do not sell this aggregated behaviour data to third parties.

How We Use Your Data

We use collected data for five primary purposes: account verification, payment processing, wager settlement, fraud prevention, and regulatory compliance. For account verification, we cross-reference your identity documents with your personal details to confirm you are who you claim. For payment processing, we share your name and account number with DANA, e-wallet, bank partners, and other payment providers so they can complete deposits and withdrawals. We do not control their data practices; each is bound by their own privacy policies.

For wager settlement, we use match/game outcomes (from official league bodies and game providers) combined with your stakes and odds to calculate winnings or losses and update your balance. For fraud prevention, our system analyzes login patterns, IP changes, rapid withdrawals, and coordinated betting to flag suspicious accounts. Our compliance team reviews flagged accounts manually within 5-10 business days. For regulatory compliance, we retain transaction records, identity data, and wager histories to satisfy financial-reporting and anti-money-laundering obligations in jurisdictions where sanbet operates.

Third-party processors and data sharing

We share your data only when necessary and only with organizations bound by confidentiality agreements. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment providers) receive your name and account details to process transactions. Our email-service provider receives your email address to send you transactional messages (password reset, withdrawal confirmation). Our fraud-prevention vendor may receive anonymized transaction data to train machine-learning models that detect abuse across multiple platforms—but your name is never shared, only transaction patterns.

We do not sell your personal data to marketers, data brokers, or advertisers. If local law requires us to disclose data to government agencies or courts, we do so only upon legal process (subpoena, court order). We will notify you of such disclosure where legally permitted.

Data processing

We process your data to verify identity, process payments, settle wagers, detect fraud, and meet regulatory obligations.

Third-party access

Payment processors and compliance partners receive only the minimum data needed; all are bound by confidentiality agreements.

Data retention

Transaction records retained 5-7 years for regulatory compliance; identity documents retained as long as your account is active.

Legal disclosure

We disclose data only upon valid legal process (court order, subpoena); we will notify you where permitted by law.

Our sanbet Security Practices

We encrypt all data in transit using SSL/TLS protocols. When you log in, deposit, or withdraw, your connection is encrypted. We encrypt personal data at rest on our servers using AES-256 encryption. Access to stored data is restricted to authorized staff (compliance, finance, support) who use unique login credentials and multi-factor authentication. We do not allow bulk exports of customer data; staff members must request specific records for specific purposes, and all requests are logged.

Our servers may be located outside your home jurisdiction. Data may be processed by cloud-hosting providers in multiple countries. By using sanbet, you acknowledge this cross-border data flow. If you reside in a jurisdiction with strict data-residency laws, consult our support team before creating an account.

Cookies and device identifiers

We use cookies to store your session token (so you remain logged in) and to remember your preferences (currency, language). These are functional cookies necessary for sanbet to work; we do not use tracking cookies or third-party advertising cookies. We may collect device identifiers (device name, operating system version) to help you identify authorized devices and to detect compromised access. You can disable most cookies in your browser settings, but doing so may impair sanbet functionality.

Your Rights Under sanbet Data Policy

You can request a download of your personal data and transaction history by submitting a request via in-app help or email. We provide a portable export (typically in CSV format) within 10-15 business days. You can request deletion of your account and associated data; we delete personal and identity records within 30 days of account closure, though we retain transaction histories for regulatory compliance (typically 5-7 years).

If you believe your data has been compromised, change your password immediately via the login page and contact our support team. If your account is accessed without authorization, we can freeze it, review suspicious transactions, and assist with recovery. If you dispute a transaction, we investigate within 5-10 business days and reverse it if we identify an error on our side.

Our services and data practices are available only where local law permits. Residents of certain jurisdictions may have rights to data access, correction, or deletion under local privacy law (e.g., GDPR in Europe, PDPA in Singapore). We respect those rights; contact us to exercise them. If you have questions about our privacy practices or believe we have violated your rights, contact our data officer via email.

Data Retention and Deletion Schedule

We retain different categories of data for different periods. Account registration and identity documents are retained as long as your account is active. Once you close your account, personal data (name, address, phone) is deleted within 30 days. Identity documents and photos are deleted within 60 days. Transaction and wager histories are retained for 5-7 years to satisfy anti-money-laundering and financial-reporting obligations. Access logs (login timestamps, IP addresses) are retained for 1 year. If local law mandates longer retention, we comply with the longer period.

Contact Us About Your Data

Questions about our data practices, requests to download or delete your data, or concerns about privacy can be directed to our support team. You can contact us via in-app help or by email. Include your account number and a clear description of your request. We acknowledge all requests within 2-3 business days and provide a response or preliminary timeline within 10 business days. If your request is complex (e.g., a multi-year data export), we may request additional time; we will notify you of any delay.

Our services and all associated data handling are available only where local law permits. By accessing sanbet, you acknowledge this privacy policy and consent to data collection and processing as described. If you do not agree with our practices, you may close your account and request data deletion.